FAQ’s

Go to https://unboxmeph.com. Sign up for an UnboxMe account for FREE at unboxmeph.com. Click the SIGN UP button and fill out the form.

Visit your desired US/UAE online stores/websites. Select the items you want to purchase and add them to your cart. Check out using UnboxMe’s US or UAE addresses, and indicate your account number (address box will do). Wait for the notification from UnboxMe Team regarding the arrival of your items.

*Note that buying more items and consolidating them in one shipping can save you from your shipping fee cost.

BELOW ARE THE US AND UAE ADDRESSES

US SHIPPING/WAREHOUSE ADDRESS 

16700 Yukon Avenue Unit 104 UBM-MNL

UAE SHIPPING/WAREHOUSE ADDRESS:

3Com Logistics Yacou Warehouse Number 9 Al Quoz, Industrial Area 2 Dubai, United Arab Emirates

Once your items are successfully delivered, UnboxMe Team will notify you via email. Log in to your dashboard once the photos, dimensions, and shipping fee information are uploaded.

After checking, confirm your purchased items and delivery address (Philippines). Pay the shipping fee so we can ship your item/s.
UnboxMe will send updates of your delivery or you can check status via Track Your Shipment on UnboxMe’s website click here.

US to NCR – 10 to 12 days
US to Clark, Cebu, Davao, and General Santos City – 12 to 15 days
UAE to NCR – 7 to 10 days
UAE to Clark, Cebu, Davao, and General Santos City – 9 to 11 days

Once items have been received, UnboxMe Team will upload the photos of your items and dimensions on your dashboard within 24-48 hours (business days). No operations on Sundays (US and UAE time)

Once payment has been made, it will be reflected within 24 hours (business days, not including weekends, PH Time).

ITEM REFUND, RETURN AND EXCHANGE

Unboxme is not responsible for any error occurred in client/customer ordering process. Clients will be the ones to contact the online stores for any returns, refund or exchange of items. Also, if there would be additional charges/fees, customer will be the one to shoulder it.

• Unboxme will not allow return of items without valid reason.
• Unboxme guarantees to deliver the items in the same condition stated by the seller.
• Unboxme is responsible for delivering the product with the exact specifications given by UnboxMe member on the date that the order was placed.
• Product package might be damaged due to shipping process. In this case, refund will not be valid as long as the product itself is not affected.