Terms & Conditions
Terms and conditions
Welcome to Unbox Me. Please read the terms and conditions dominating your access to and use of our website. Airspeed International Corporation, its service providers and affiliates shall provide its UnboxMe.com.ph services to you under the following terms and conditions. By accessing, browsing, placing orders and using our website or any of our applications through whatever platform and/or by placing your order, you acknowledge and agree to have read, understood, and agreed to the terms and conditions written below.
account and registration
Use of the Website
UnboxMe member agree to comply with our security verification process.
Item Refund, Return and Exchange
Terms & Conditions
Welcome to UnboxMe, an online cross border delivery platform powered by Airspeed International Corporation. Please read the terms and conditions dominating your access to and use of our website. By accessing, browsing, placing orders using our website or any of our applications through your chosen platform, you hereby acknowledge to have read, understood and agreed to UnboxMe's terms and conditions.
Under these Terms and Conditions, the terms shall be defined as follows:
"We" or "Our" or "Us" means Airspeed International Corporation
"You" , "Your," or "User" means the UnboxMe member or any person accessing the Site and/or using the Services available under the Site.
"Website" or "Site" means the website with URL link "unboxmeph.com"
"Services" means all the Services offered by UnboxMe on the Site.
"Product" or "Shipment" means the goods, merchandise, freight, parcels or goods purchased by User on the on-line website merchants.
You hereby agree to ensure that all information provided to us, or made available during the provision of Services, are accurate, complete and updated.
You agree to comply with the website’s security verification process such as but not limited to email address verification.
You agree to provide us with accurate personal information, such as your email address, delivery address and other contact details as may be needed in order to complete the Services.
Your use of any information on this website is entirely at your own risk. It shall be your own responsibility to ensure that any information you register for through this website meets your specific requirements.
You are only allowed to own one registered account. We have the right to suspend any user with multiple accounts.
The following information may be required upon registration and access of the Site:
- Full Name
- Mobile Number
- Email Address
- Delivery Address
You may be asked for verification via mobile or email to verify the account holder. Unverified account will restrict us from assigning an order to your account.
The Site might require for a copy of any of your Government ID, to avoid shipment(s) held/ delays in Customs. Note that Government ID should be valid.
The name you register with your UnboxMe account should match your name on your Government ID to avoid any issues at customs clearance.
Unboxme is neither the provider nor a vendor of the products that you ship through our services and shall not be liable for any damages found upon the arrival of the products in our warehouse at the country of origin.
In cases of promotions, newsletters or other important matter about your shipments that needs to be addressed, we shall notify you through the email address and/or SMS you provided to us upon registration.
For concerns, you may contact us through Facebook, Instagram, and Email (email@example.com).
Requests placed after regular working hours (8:00am-5:00pm) that needs immediate action or response from our end shall be assisted on the following business day. Unboxme’s standard business days for accepting and processing items are from Mondays to Fridays at 8:00am – 5:00pm and shall be closed on weekends and holidays.
You understand and agree that we are neither the provider nor the vendor of the Products you ship through our Services.
You are required to read the product(s) listing carefully to make sure delivered products match the seller’s description. (e.g., making sure your electronic product’s voltage matches your country’s voltage system).
You shall be responsible in filling the order’s specifications accurately as written on the seller’s listing such as the product’s color, size or model to avoid any delays in the review process or any wrongly received products.
General Size charts may give approximate values and measurement; therefore product(s) sizing may not match the measurements mentioned on the chart.
The maximum number of items you can place in your cart per order is thirty (30) items.
The Maximum weight per piece is 30kg. – no limit on the total shipment weight or number of packages in a shipment.
The maximum dimension is 160cm x80cm x80cm or 63in x 31.5in x 31.5in. Unboxme member may check with customer service if the dimensions of their shipment exceed this measurement.
Invoice value below of Ten Thousand Pesos (Php 10,000.00) is exempted from customs duties and taxes as per Bureau of Customs De Minimis. (https://customs.gov.ph/boc-reiterates-the-guidelines-on-duty-and-tax-free-importation)
An estimated delivery time shall be provided to you once order has been uploaded to your Unboxme account and the corresponding shipping fees had been paid.
Transit time is to be accomplished within six (6) to nine (9) days after payment confirmation. If adverse conditions exist, the time frame could be adjusted as circumstances warrant, in which case the customer will be notified immediately
UnboxMe shall use its best efforts to fulfil delivery obligations as committed in acceptances.
UnboxMe is not liable if there are circumstances that shipping might be delayed due to force majeure e.g. natural calamities that might affect the delivery such as but not limited to:
- act of God including but not limited to natural disasters, storm, tempest, flood, volcanic eruptions, earthquake etc.
- act of war hostilities riot or civil commotion or the threat or fear of such conditions prevailing
- industrial action or unforeseeable traffic conditions, to include any unforeseeable breakdown
- public authorities acting with actual or apparent authority
- suspension or cancellation of transport services by reason of or of the threat or fear of inclement weather or any of the matters
- acts or omission of customs or quarantine officials
- Seizure under legal process
- insufficient or improper packing labeling or addressing
- riots, strikes or anticipated strikes (of any entity), or other local disputes
- national or local disruptions in air, water, or ground transportation networks.
conditions that present a danger to Unboxme personnel.
It refers to the exchange rate used by the IATA and is updated daily.
Volumetric weight computation
For USA Clients
Length x width x height (inch) /166
For UAE Clients
Length x width x height (in cm) /5000
Total Volumetric weight vs gross weight (actual weight)
For USA Clients
Total Chargeable weight x based on the classification and destination rates
$ 7.99 per pound — Non-Electronic to NCR
$ 8.25 per pound — Non-Electronic to Non-NCR
$ 9.99 per pound — Electronic to NCR
$ 10.25 per pound — Electronic to Non-NCR
For UAE Clients
First 0.5 kg – USD 32.00
Each additional 0.5 kg – USD 8.00
5% declared value for all shipment with over 200 USD
Handling Fee (For USA Only)
Fixed Handling Fee $ 9.99
All prices listed are subject to change at any time without notice. The information on the Website may be updated regularly so each Unboxme member are expected to review the charges and rates before and after using the service.
Any Unboxme charges and fees, such as customs duties, taxes, fees, and other charges attached to importation that may be imposed by the concerned government shall be shouldered by the Unboxme member. Details for the additional charges will be directly communicated to the customer through the Unboxme customer support for the payment processing before delivery.
You hereby acknowledge and agree that any rate or time estimate shown by the Get Shipping Estimate or other tool on the Website for estimating a rate is merely an estimate and may be differ from the actual rates for domestic and international delivery of any shipments. This may be due to several causes including, without limitation to actual dimensions of your shipments, local charges and any unanticipated delays in shipping.
Unboxme shall not be responsible for any error which might occur in the client/customer ordering process. Client/s will have to contact with the online stores for any returns, refund, or exchange of items. In case of additional charges/fees, the Unboxme member or customer customer shall shoulder the same.
Unboxme doesn’t allow return of any item without valid reason.
Unboxme guarantees to deliver the items in the same condition as represented by the seller.
Product package might arrive with damage due to the shipping process; in this case, a claim for refund shall not be accepted provided, the product itself is not affected.
UnboxMe shall not be liable for any loss or damage arising out of circumstances beyond our control.
- Animal products, plant and plant products (e.g. animal skins, cotton, seeds, teas)
- Any Item(s), the carriage of which is prohibited by any law, regulation or stature of any federal, state or local government from to or through which the shipment may be carried
- Counterfeit or Pirated goods or material
- Dangerous goods, hazardous or combustible materials, including asbestos, as defined by IATA regulations. Dangerous goods, hazardous or combustible materials, including asbestos, as defined by IATA regulations
- Drugs / Narcotic (illegal)
- Firearms, parts thereof, weapons (including swords) and ammunition
- Human remains (including ashes)
- Liquids (dangerous)
- Negotiable instruments in Bearer form (including bullion)
- Perishable items (e.g., flowers, foodstuffs, items requiring temperature control or special handling)
- Pornographic materials
- Tobacco & tobacco products
Antiques or Fine Arts or Works of Art
Collectible and/or irreplaceable items
Drugs and pharmaceutical products
Furs / Ivory / Endangered animal products
Industrial Diamonds / Carbons
Medical samples (e.g. diagnostic specimens, blood, tissue samples)
Precious Metals and Stones (including Jewelry)